Shopify Chat - Web Usage Statistics and Market Share

Websites using Shopify Chat

Description of Shopify Chat: Shopify Chat is Shopify's native live chat function that allows you to have real-time conversations with customers visiting your Shopify store.

Shopify Chat is used by 5.8% of websites in the Live chat category.

Style & Fashion is the most popular main category among the websites using Shopify Chat.

Arts and Crafts is the most popular subcategory among the websites that are using Shopify Chat.

The technologies that are most often used together with Shopify Chat are HSTS, web-vitals, HTTP/3, Facebook Pixel, Open Graph, core-js, Boomerang, Module Federation, webpack, PayPal.

Our AI based recommender engine (trained on 100 million data points) suggests that websites using Shopify Chat may also be interested in using these other technologies: Shopify Product Reviews, Judge.me, Stripe, Apple Business Chat, Facebook Pixel, Pinterest Ads, Dovetale, OpenSSL, Gravity Forms, Moat.

Top IAB Industry Verticals using Shopify Chat

Top 10 technologies that are most often used together with Shopify Chat

Technologies that are most interesting for website using Shopify Chat, as determined by our AI recommender

Distribution of domains using Shopify Chat over IAB1 verticals

Introduction to Shopify Chat

Shopify Chat is a messaging app that allows online merchants to communicate with their customers in real-time. It can be integrated into a Shopify store and enables merchants to answer customer queries, provide support, and guide them through the purchasing process. The app offers various features such as chatbots, automated responses, and personalized messaging options. Shopify Chat helps merchants to improve customer experience and increase sales by providing a seamless shopping experience.

Practical Applications of Shopify Chat

1. Customer Support - Shopify Chat can be used to provide customer support to website visitors who have questions or concerns about products or services offered on the site.

2. Sales Support - Shopify Chat can be used to assist sales efforts by providing real-time assistance to potential customers, answering questions, and providing product recommendations.

3. Order Management - Shopify Chat can be used to manage orders, providing customers with updates on order status, tracking information, and other important details.

4. Marketing - Shopify Chat can be used to engage website visitors and potential customers in marketing efforts, such as promoting sales or new products.

5. Feedback - Shopify Chat can be used to solicit feedback from customers, providing valuable insights that can be used to improve products and services offered on the site.

Benefits and Advantages of Shopify Chat

- Provides real-time communication between customers and the store owner or representative.
- Improves customer satisfaction and loyalty by resolving issues and answering questions quickly.
- Increases sales conversions by providing personalized recommendations and guidance.
- Allows for multi-channel communication including web chat, Facebook Messenger, and Apple Business Chat.
- Integrates with Shopify's backend system for seamless order and customer management.
- Can be customized with branding and automated responses for a professional and efficient customer service experience.
- Provides analytics and insights into customer behavior and preferences.

Distribution of domains using Shopify Chat over IAB2 verticals

Most popular websites using Shopify Chat

Less popular websites using Shopify Chat

Distribution of domains using Shopify Chat over 1 million most popular domains

Distribution of domains using Shopify Chat over domain ages

The average age of websites using Shopify Chat is 9.6 years.

The average page rank (measure of backlink strength) of websites using Shopify Chat is 2.76.

5 technologies that are less often used together with Shopify Chat